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Delete your account in the app

1. Open the Anjum Hotel app.
2. Go to Profile and tap Delete my account.
3. Read what will be deleted, then confirm. You confirm in two steps.

Your account is deleted immediately.

What is erased

• Your profile: name, mobile number, e-mail address, nationality and language
• Your sign-in sessions, and your device and push-notification registrations
• Your conversations with Najma, your voice messages, and the notes Najma remembers
• Your feedback comments
• Your room-access numbers, and your room keys on every phone
• Your Nujum loyalty membership, which ends

What the hotel keeps

• Your reservation records in the hotel's reservation system, which Saudi regulations require hotels to keep
• Records of services delivered (requests, orders and feedback scores), with your name and mobile number removed

System logs and backups are overwritten in their normal cycle.

If you no longer have the app

E-mail [email protected] and tell us the mobile number you used to sign in. We will delete your account within 30 days. We may ask you to confirm that the number is yours.